New to Trident from Citizens? We have answers to your questions in our Welcome Guide.
Dedicated Service for Discerning Homeowners
Experiencing damage or loss to your home is upsetting and frustrating, but filing a claim shouldn’t be.
Our responsive claims team and streamlined processes provide you the service and support you need to recover quickly.
Get in Touch Immediately
Report your claim to us as soon as you discover damage to your home or property. You can report your claim online , or by calling our claims team at 877-368-9144.
Document the Damage
Take photos and videos of any damage to your property. The more the better.
Protect Your Home
Take necessary steps to prevent any further damage to your home. Be sure to document the emergency repairs and save receipts.
Don't Be a Victim Twice!
Contractor Fraud
Florida has seen a spike in unscrupulous vendors and contractors looking to profit from homeowner’s misfortune. Not only are you not guaranteed claim coverage, but these bad actors contribute to the rising cost of homeowners insurance across the state.
Know Your Rights
Never sign without understanding how it will impact your claim
Never pay up front
Always request License and Insurance information
Here to Help
Claims FAQ
Helpful information to make your claim experience as smooth and straightforward as possible, ensuring you get the support and resolution you need.
What should I do immediately after damage occurs?
Document any damage with photos and videos, take any necessary steps to prevent further damage, and contact us as soon as possible.
What should I do if I need to use emergency contractor services or make temporary repairs before an adjuster comes to assess my damage?
Once you have reported your claim, we encourage you to take steps to prevent any further damage to the home. Be sure to take pictures of the temporary repairs and save all receipts.
When can I report a claim?
Members can report a claim 24/7 online or by calling us at 877-368-9144.
How can I prevent future damage?
Regular maintenance, installing safety features like smoke detectors and security systems, addressing potential hazards promptly, and being weather aware can help prevent future damage.