Careers

Job Title: Senior Claims Examiner

Department: Claims

Location: Remote

Reports To: Claims Manager

Job Type: Full-Time

About Trident Reciprocal Exchange Insurance Company:

Join a lean, dedicated team within a company known for its strong, supportive culture—where your ideas will directly shape processes, drive meaningful change, and influence the future of the business. This is a unique opportunity to make a real impact while growing with an agile and values-driven organization.

Trident Reciprocal Exchange is a growing property and casualty insurance company focused on delivering stability, responsiveness, and excellence in service to our policyholders and agency partners. We are committed to regulatory integrity and proactive risk management across all levels of our organization.

Position Summary:

The Senior Claims Examiner is responsible for handling a caseload of residential property and commercial claims including claims represented by public adjusters and attorneys. High performers for this position are intuitive, analytical, detail-orientated, and generally possess good business acumen and critical thinking skills. The ideal candidate will have a deep understanding of Florida property and casualty insurance.

Key Responsibilities:

• Provide exceptional customer service throughout the claim process including the clear communication of processes and timelines.

• Investigates, manages and resolves claims in a timely, unbiased and informed manner in compliance with company policies, state laws and regulatory performance standards.

• Sets and maintains adequate claim reserves based on facts of case and in accordance with company policy.

• Responsible for the receipt, review, and oversight of alternative dispute resolution assignments requiring strategic analysis and response.

• Document all relevant information in the electronic claims management system accurately and comprehensively.

• Actively pursue ongoing education to stay current with statutory requirements and legal developments related to residential property claims.

Qualifications:

• Holds an active state insurance adjuster 6-20 license

• 5+ years of handling complex and litigated claims under personal and commercial lines in Florida working directly for a carrier

• Bachelor's degree in business, Insurance, Finance, Economics, or related field

• Strong PC skills with proficiency in Word & Excel

• Attention to detail and also possess the ability to efficiently multi-task

• Self-Motivated with ability to thrive in a production focused Team Environment

• Committed to excellent customer service

• Broad knowledge of construction, estimating and estimating systems

• Advanced knowledge of Florida insurance laws and Florida good faith claims handling experience

• Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose

Trident Benefits:

We offer a comprehensive and competitive benefits package designed to support your well-being both at work and at home. Additional benefits include a 401(k) with company match, paid parental leave, generous PTO, and wellness resources to help you thrive personally and professionally.